Refund Policy

At SDL Clothing, we want you to feel confident when shopping with us.
Please read this Refund Policy carefully before placing an order, as it explains how returns,
refunds, and exchanges are handled.

This policy applies to customers in the United States and worldwide.

Returns Eligibility

We accept returns only under the following conditions:

  • The item must be unused, unworn, and unwashed
  • The item must be returned in its original condition
  • Original tags and packaging must be included
  • The return request must be made within 7 days of delivery

Items that do not meet these conditions will not be eligible for a refund.

Non-Returnable Items

For hygiene and brand protection reasons, we do not accept returns or refunds for:

  • Items that have been worn, washed, or damaged after delivery
  • Items returned without original tags or packaging
  • Items returned after the 7-day return window
  • Clearance or final-sale items
  • Orders placed with incorrect sizing selected by the customer

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect,
please contact us within 48 hours of delivery.

You must provide:

  • Clear photos of the item
  • Photos of the packaging
  • Your order number

Once verified, we will offer a replacement or refund at our discretion.

Refund Process

  • Approved refunds are processed back to the original payment method
  • Refunds are issued after the returned item is received and inspected
  • Processing time: 5–10 business days
  • Shipping costs are non-refundable, unless the return is due to our error

Please note: Banks and payment providers may take additional time to post the refund.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • SDL Clothing is not responsible for lost return packages

Exchanges

We do not offer direct exchanges. If you need a different size or item, please return the original
product (if eligible) and place a new order.

International Orders

For international customers:

  • Return shipping costs, customs fees, and duties are the customer’s responsibility
  • We are not responsible for delays caused by customs clearance
  • Refunds are processed once the returned item reaches our facility and passes inspection

Order Cancellations

Orders can only be canceled within 12 hours of purchase. Once an order has been processed
or shipped, it cannot be canceled.

Contact Information

For all refund or return inquiries, please contact us:

SDL Clothing
3111 East Gage Avenue, Huntington Park CA 90255, United States.
Email: Contact@sdlclothing.org
Phone: +1 (213) 555-0198

Please include your order number in all communications to help us assist you faster.

Policy Updates

SDL Clothing reserves the right to update or modify this Refund Policy at any time.
Changes will be posted on this page and take effect immediately.